Keep your website’s essential functions checked and its maintenance organised. I provide scoped support for updates, backups, content changes and technical issues, with responsibilities and response expectations agreed before work begins.
Start with a review of your current website and the support your business needs.
Software updates, expired subscriptions, broken forms and outdated information affect how a website serves your business. Regular maintenance creates a clear routine for checking the site and addressing agreed issues.
I review the platform, hosting, access and current condition before recommending a support arrangement. Existing faults, unsupported software and recovery work are identified separately so the maintenance scope is clear.
Review and apply supported updates within the agreed platform scope. Use a backup or staging workflow where appropriate and check important functions afterwards.
Configure or review agreed backup schedules, retention and storage. Restore testing and recovery responsibilities are specified in the support agreement.
Check agreed pages, forms and customer journeys. Monitoring tools are selected around the site’s requirements and the support scope.
Make agreed edits to text, images, links and page information. Larger redesigns and new functions receive their own estimate.
Investigate reported errors and explain the findings. Third party outages, unsupported extensions and changes made outside the support arrangement require separate assessment.
Identify specific issues affecting page loading or interaction, such as oversized media or excessive scripts. Improvements are prioritised against effort and the site’s platform limits.
A brochure website, an online store and a custom application need different support coverage. We agree what is checked, how often checks take place, how requests are submitted and who controls essential accounts.
Your agreement should distinguish response time from resolution time. The first is when a request receives attention. The second depends on the issue, required access and external providers. Business hours and any emergency coverage are stated explicitly.
I inspect the platform, hosting, current issues and available documentation.
We confirm authorised access, account owners and any service renewals.
Existing faults or urgent risks receive a separate scope when needed.
We define included tasks, limits, reporting, request channels and escalation rules.
Scheduled work and support requests are documented, with changes reviewed against the agreed scope.
When a project needs additional specialists, such as a designer, copywriter or another developer, the proposal names who is involved and what each person is responsible for.
Send your website address, platform details, the main issues and your required support coverage. Let me know if the site accepts payments, stores customer information or supports critical operations.
Access is arranged securely after the review process begins. Keep your domain, hosting and important service accounts under your business ownership. Share access through suitable roles rather than sending passwords through contact forms.
Share your website address and the tasks you need help managing. I will review the site and recommend a defined maintenance scope.